WebSpawner.com Blog

This week we implemented a change to the way our Image Gallery system displays the image thumbnails in user’s Image Galleries. This change improves the quality of the thumbnails so that they no longer appear pixelated.

Before…	After!

There is nothing that users need to do to implement this improvement in their Image Gallery. The change is automatic and globally improves the visual appeal of all image thumbnails, including images which have been placed in the Image Galleries already, and any image you upload to your Image Galleries in the future.

Please let us know if you require assistance by contacting customer support. Thank you for using WebSpawner.com we appreciate your business.

We’ve been hard at work here preparing for the launch of a brand new Members Directory solution to list and index sites of WebSpawner members.

The new Members Directory will be a vast improvement over the older existing Directory. The new Directory’s searchable structure and better categorization of user sites will be more search engine friendly; it will help the sites of listed WebSpawner members to be discovered more easily and crawled more frequently by search engine spiders, which can lead to higher visibility in search result listings and more web site traffic.

The new Members Directory will not include every site created by WebSpawner users, nor will it automatically include sites listed in the existing Directory. Instead, it will be a collection of approved links to quality member sites as determined by our Directory editors. A human review of every submitted site will occur, and those sites deemed to contain quality content and viewer value will be added to the new Directory.

All systems are go and launch time is near… accordingly, we will be retiring the existing Members Directory and completely replacing it with the new-and-improved version very soon.

To request that your WebSpawner site be added to the new Members Directory, login to your WebSpawner account and look for the Members Directory link in the Member Menu… it will appear under the Add-Ons area, as shown here:

Click the link icon and follow the onscreen instructions provided to submit your request for inclusion. There is NO cost for requesting inclusion in the new Members Directory; it is absolutely free.

We encourage ALL WebSpawner members to submit their sites as soon as possible, so they may be reviewed for inclusion in the new Members Directory when it is launched. Submit your site today!

If you have created a free WebSpawner website or have upgraded to an Enhanced web site account, there may be times when you have questions or need assistance or advice. WebSpawner’s Customer Support team is available to help you with information about using the web site tools, promoting your web site, the benefits of upgrading to an Enhanced account, and much more.

In the Member Menu of your WebSpawner account you’ll find the Customer Support links, which look like this:

Clicking the Customer Support Cases icon (the file folders) on the right allows you to view any previously-opened Support Cases within your account, where you can review answers given to your questions or re-open a closed Support Case for additional communications.

Clicking the Contact Customer Service icon (the bell) to the left enables you to communicate with a Customer Support representative through a live chat window, where you can type in your questions and receive quick answers. If all representatives are busy assisting other users and aren’t available to help you immediately, you’ll be given the option to open a new Support Case instead, as shown below:

Clicking the Open New Case button brings up a simple form allowing you to open a new Support Case. The form looks like this:

To complete the form:

1. Use the pull-down menu to select the topic that you are inquiring about; choose “General Question” if you don’t see a good match.
2. Type in a few words to give the Subject or Brief Description of the nature of your inquiry; your entry will become the Title of the Support Case.
3. Next, enter your Questions in the box provided, making sure to provide enough detail to accurately describe any problem you are experiencing or the type of information or assistance you need. If you have a multi-page Enhanced site, be sure to indicate which page you are referring to.
4. If you would like to receive an e-mail notification when a Customer Support representative has posted a response to your questions, enter your e-mail address in the optional space provided.
5. When finished, click the Submit button to create your new Support Case.

Your Support Case will be entered into a queue, and the next available representative will review your questions and post answers back to you within the Support Case. All Cases are answered as quickly as possible.

Here’s the most important part of this process: in order to receive the answers from Customer Support you’ll need to look back into your Support Case to receive the reply. When a response is waiting for you in a Support Case, you’ll see a pulsing notification on the Customer Support Cases icon in the Member Menu of your account… it will look like this:

The flashing blue exclamation mark is meant to draw your attention and alert you that answers to your questions are waiting for you to view; click the file folders icon to see the responses. You can then ask additional questions on the topic, or you can click the Consider Case Closed button if no further assistance is needed.

Log in to your WebSpawner account today and check to see if you have any responses awaiting your review, and get the assistance you need to make your web site a success.